Frequently Asked Questions

Creating your custom neon sign is simple. Choose your wording, style, color and size using our online design experience, or upload your own logo or artwork. You can review your design before placing your order, so you know exactly what you're creating.

Yes. Our online custom neon designer lets you create a personalized neon sign from virtually anywhere. Start with a word, name, phrase or logo, then customize the details to create a design that's uniquely yours.

Absolutely. Upload your logo or artwork and we'll assess it for neon production. Custom logo neon signs are particularly popular with restaurants, hotels, retailers, salons, offices, events and hospitality brands.

Yes. Handwritten names, signatures and phrases can often be transformed into beautiful custom LED neon designs. Simply upload a clear image of your handwriting for review.

In many cases, yes. Simple illustrations and line artwork can often be adapted for LED neon. More intricate artwork may require modification so that it can be manufactured cleanly and reliably.

We can create a wide variety of custom designs, although not every design is suitable for neon fabrication. Extremely fine details, very small lettering or complicated artwork may need to be simplified for the best result.

We offer fonts selected for their appearance and suitability for neon production. If you have a particular font in mind, you can submit it for review.

Because custom neon signs are produced specifically for each customer, changes may not be possible once production has begun. We strongly recommend reviewing your design, spelling, dimensions and specifications carefully before approving production.

Depending on the design, you can customize elements such as:

• Wording
• Font
• Color
• Size
• Backing shape
• Mounting configuration
• Dimming or control options

Available options may vary according to the design.

Our available LED neon colors depend on the collection and product configuration. Popular choices include white, warm white, pink, red, orange, yellow, green, blue and purple, with additional options available on selected products.

Selected designs can incorporate multiple colors or RGB lighting. Availability depends on the construction and control system required for your design.

Think about both the physical space and the distance from which the sign will normally be viewed.

A small sign can work beautifully on a shelf, bedside table or intimate wall. Larger lettering is generally more appropriate for restaurants, retail spaces, events and feature walls.

If you're unsure, our design team can help you select an appropriate size.

Acrylic backing provides the structure needed to support the LED neon and can be produced in different shapes depending on the design.

Popular options include clear acrylic, cut-to-shape acrylic and rectangular backing.

Yes, where technically appropriate. A cut-to-shape backing can create a cleaner, more integrated appearance by following the outline of the design.

For custom designs, we recommend providing a digital proof or visualization before production. This gives you an opportunity to review the appearance and key specifications before your sign is made.

Our custom signs use modern LED neon technology rather than traditional glass neon tubes.

LED neon is designed to recreate the distinctive appearance of neon while offering a lightweight and versatile alternative for many residential, commercial and event applications.

LED neon uses light-emitting diodes housed within flexible illuminated tubing to create the continuous appearance associated with traditional neon.

It allows designers to create detailed lettering, logos and shapes while avoiding the need for traditional glass neon tubing.

Our LED neon products are designed for safe operation when installed and used according to the supplied instructions and applicable product specifications.

Electrical installation requirements may vary depending on the product and location.

LED neon generally produces substantially less heat than traditional glass neon. However, electrical components such as the power supply may become warm during operation.

Brightness depends on factors including the design, size, LED configuration, color and surrounding environment.

Our signs are designed to provide a strong illuminated presence while retaining the distinctive character of neon.

Quality LED components can provide many years of service when properly installed and operated. Actual service life varies according to the components used, operating conditions, usage and environment.

LED lighting is generally designed to provide illumination efficiently compared with many traditional lighting technologies. Actual electricity consumption depends on the size and configuration of your sign.

Most residential and smaller commercial signs are designed with straightforward mounting in mind. The appropriate mounting hardware and instructions depend on the product configuration.

Many smaller signs can be installed by the customer. Larger signs or installations involving electrical work may require a qualified professional.

Always follow the installation instructions supplied with your specific product.

Your sign is supplied with the components appropriate to its selected configuration. Mounting requirements can vary depending on the size, backing and intended application.

Yes. Wall mounting is one of the most common applications for custom LED neon signs.

They can be used to create feature walls in homes, bedrooms, restaurants, bars, retail stores, offices, salons and hospitality spaces.

Some designs can be suspended from ceilings or other structures. Suspension requirements depend on the size and weight of the sign and the installation environment.

Selected products can be manufactured for outdoor applications. Outdoor use requires appropriate product specifications and installation conditions.

If you need an outdoor custom neon sign, select the appropriate outdoor-rated configuration when ordering or contact us before purchase.

Not all LED neon signs are designed for exposure to water or weather.

If your sign will be installed outdoors, in a bathroom, near a pool or in another potentially wet environment, confirm that the specific product is suitable for that application before ordering.

Yes. Custom illuminated signage can be created for businesses including restaurants, hotels, retail stores, gyms, salons, offices and entertainment venues.

Large or permanently installed exterior signage may require additional technical review, electrical work or local approvals.

Yes. Custom business neon is one of our core applications.

We can create illuminated versions of:

• Company logos
• Brand names
• Taglines
• Storefront statements
• Restaurant names
• Social-media walls
• Reception signs
• Event branding

Yes. Upload your logo and we'll assess it for neon production.

For the best result, provide the highest-resolution version of your logo available.

Yes. Larger signs can be produced as custom commercial projects, subject to design, structural, electrical and installation requirements.

Large installations may require a separate quotation.

Volume pricing may be available for businesses, hospitality groups, events, agencies and multiple-location projects.

For larger orders, contact our commercial team for a tailored quotation.

Yes. Multiple identical or related signs can be produced for businesses, franchises, events, exhibitions and multi-location brands.

Absolutely. Personalized wedding neon signs are a beautiful way to add a distinctive focal point to a ceremony, reception, sweetheart table, bar or photo area.

Popular designs include names, initials, dates and meaningful phrases.

Yes. Personalized neon signs can make memorable gifts for birthdays, weddings, anniversaries, new homes, businesses and other occasions.

Yes. Custom LED neon is particularly popular for bedrooms, gaming rooms, home offices and entertainment spaces.

Yes. Neon can be used to create feature walls, brand moments, menu-area accents, photo opportunities and illuminated logos.

For commercial environments, select a product appropriate for the intended installation conditions.

Production time depends on the design, size, quantity, product configuration and current production schedule.

Your estimated production time should be confirmed at the time of ordering.

Shipping time is separate from manufacturing time and depends on the destination and shipping method selected.

Your estimated delivery timeframe will depend on the specific order and destination.

International delivery is available for selected destinations. Shipping availability, cost, taxes and import requirements may vary by country.

Custom neon signs are carefully packaged using protective materials designed to help protect the sign and its components during transportation.

Contact customer service as soon as possible and provide photographs of the package, shipping label and damaged product.

We'll review the claim and determine the appropriate resolution under our shipping and damage policy.

Because a custom neon sign is manufactured specifically according to your selected design and specifications, customized products may be excluded from standard change-of-mind returns, subject to applicable consumer law.

Please review our Return & Refund Policy before placing your order.

Please carefully check your wording, spelling, capitalization, numbers and design before approving production.

A personalized product is manufactured according to the information you provide, and changes may not be possible once production has started.

Eligible products are covered by our applicable limited warranty against qualifying manufacturing or component defects.

The exact warranty period and exclusions depend on the product purchased and are set out in our Warranty Policy.

Warranty exclusions may include damage caused by improper installation, misuse, unauthorized modification, physical impact, unsuitable environmental conditions, normal wear or other circumstances outside the product's intended use.

Please consult the warranty terms applicable to your product.

First, check the power connection, switch, controller and power supply according to the troubleshooting instructions supplied with your sign.

If the problem persists, contact customer support. We'll help determine whether the issue may be covered under the applicable warranty.

Switch off and disconnect the sign before cleaning.

Use a soft, dry or slightly damp microfiber cloth and gently remove dust from the acrylic and illuminated surfaces. Avoid abrasive cleaners, harsh chemicals and excessive moisture.

LED neon can generally be operated for extended periods when used according to its specifications. However, for safety, energy efficiency and component longevity, we recommend following the operating guidance supplied with your product.

Selected products can be equipped with compatible dimming controls. If dimming is important to you, select the appropriate option when ordering or contact us before purchase.

Depending on the product, control options may include an inline switch, remote control, dimmer, timer or smart-control solution.

Available features vary by model.